Privacy Policy

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

• Contact information: name, email address, telephone number, shipping address, and billing address.
• Order information: products purchased, order number, transaction details, delivery information, returns, refunds, and order history.
• Payment information: payment method and limited transaction information received from Stripe. We do not store complete payment card numbers on our own servers.
• Account information: login information, saved addresses, preferences, and account activity when you create an account.
• Communications: information you provide when contacting customer support, submitting a form, or communicating with us.
• Reviews and user content: product reviews, ratings, photographs, comments, and related information you choose to submit.
• Technical and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, interactions, approximate location, cookie identifiers, and advertising identifiers.

2. How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, submit a review, complete a form, or contact us.
• Automatically through cookies, pixels, analytics technologies, server logs, and similar technologies.
• From service providers and business partners, including Stripe, delivery companies, analytics providers, advertising platforms, and fraud-prevention providers.

3. How We Use Personal Information

We may use personal information to:

• Process, confirm, and deliver orders.
• Process payments, refunds, and returns.
• Provide order tracking and customer support.
• Respond to questions, requests, and complaints.
• Create and maintain customer accounts.
• Operate, maintain, and improve our website.
• Understand website traffic and customer interactions.
• Measure and improve our advertising campaigns.
• Display relevant advertisements where permitted.
• Detect fraud, abuse, and unauthorized transactions.
• Protect our customers, website, and legal rights.
• Comply with accounting, tax, legal, and regulatory obligations.

4. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate our website, remember customer preferences, maintain shopping carts, analyse website usage, prevent fraud, and measure advertising performance.

The cookies used on our website may include:

• Strictly necessary cookies: required for checkout, account login, security, shopping-cart functions, and core website operation.
• Analytics cookies: help us understand website traffic, page performance, and how visitors interact with our website.
• Advertising cookies and pixels: help measure advertising performance, create audiences, limit repeated advertising, and show advertisements that may be relevant to visitors.

Where required by applicable law, non-essential analytics and advertising technologies will only be activated after you provide consent.

You may manage your choices through the cookie banner or cookie preference tool available on our website. You may also block or delete cookies through your browser settings. Disabling necessary cookies may affect certain website functions.

5. Google Analytics and Google Ads

We use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as pages visited, time spent on the website, device and browser information, approximate location, interactions, and cookie or device identifiers.

We may also use Google Ads to measure advertising conversions, understand campaign performance, create advertising audiences, and display relevant advertisements. Where enabled, Google advertising technologies may use cookies or similar identifiers to recognise visits and interactions across websites and services.

Google processes information according to its own privacy terms. You can learn more through Google’s Privacy Policy .

6. Meta Pixel

We use the Meta Pixel, provided by Meta Platforms, to measure interactions with our website, understand advertising performance, create advertising audiences, and deliver advertisements through platforms such as Facebook and Instagram.

The Meta Pixel may collect information such as pages viewed, products viewed, cart activity, completed purchases, browser and device information, IP address, cookie identifiers, and information about interactions with our advertisements.

Meta processes information according to its own privacy terms. You can learn more through Meta’s Privacy Policy .

7. Payment Processing

Payments on our website are securely processed by Stripe. When you make a payment, Stripe may independently collect and process payment information, identity information, device information, fraud-prevention data, and transaction details.

Vetalir does not store complete credit or debit card numbers on its own servers. Payment information is transmitted directly to Stripe through its secure payment processing system.

For more information about how Stripe processes personal information, please review Stripe’s Privacy Policy .

8. How We Disclose Personal Information

We may disclose personal information to:

• Our payment processor, Stripe.
• Shipping, delivery, and logistics providers.
• Website hosting and technical service providers.
• Analytics and advertising providers, including Google and Meta.
• Fraud-prevention and security providers.
• Professional advisers, accountants, insurers, and legal advisers.
• Government agencies or authorities when legally required.
• A buyer, investor, successor, or adviser in connection with a merger, sale, restructuring, financing, or transfer of all or part of our business.

We do not sell personal information for money. However, our use of advertising cookies, Google Ads, and the Meta Pixel may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws.

9. Your Privacy Choices

You may manage or reject non-essential cookies through our cookie preference tool. Depending on your location and applicable law, you may also have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

You may submit an opt-out request by contacting us at contact@vetalir.com .

Where required by applicable law, we will also process recognised browser opt-out preference signals, such as Global Privacy Control.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal exceptions.
• Request information about how personal information is used and disclosed.
• Request a portable copy of certain personal information.
• Restrict or object to certain processing activities.
• Opt out of targeted advertising, sale, or sharing where applicable.
• Withdraw consent where processing is based on consent.
• Exercise applicable privacy rights without unlawful discrimination.

To exercise a privacy right, email contact@vetalir.com with the subject line “Privacy Rights Request.”

We may need to verify your identity before completing a request. We may deny or limit a request where permitted by law, including when information must be retained for fraud prevention, accounting, tax, legal, or transaction-record purposes.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, providing customer support, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations. Retention periods may vary depending on the type of information and the reason it was collected.

12. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

13. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

14. International Visitors

Vetalir is operated from the United States. If you access our website from another country, your personal information may be transferred to, processed, and stored in the United States or other countries where our service providers operate. Privacy and data-protection laws in those countries may differ from the laws in your country of residence.

15. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review this page periodically.

17. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact:

Altivon LLC, operating as Vetalir

Email: contact@vetalir.com

Phone: +1 (917) 997-6574