Your cart is currently empty!.
You may check out all the available products and buy some in the shop.
Continue ShoppingShipping Policy
Shipping Time
Orders are normally delivered within 5–7 business days.
Delivery estimates are stated in business days and exclude weekends and U.S. public holidays.
Once your order has been processed and shipped, you will receive a confirmation email containing your shipping and tracking information.
Shipping Area
We currently ship exclusively within the United States.
We do not currently offer international shipping.
Shipping Time and Cost
| Shipping Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free |
Estimated total delivery time:
Standard shipping typically takes 5–7 business days.
Standard shipping typically takes 5–7 business days.
Delivery delays may occasionally occur due to high order volumes, holidays, severe weather, carrier disruptions, or circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Tracking information may take up to 48 hours to update after the carrier receives the package.
For tracking assistance, contact us at
contact@vetalir.com
.
Order Changes and Cancellations
Orders may only be modified or canceled within 2 hours of being placed.
To request a cancellation or change, contact us as soon as possible at
contact@vetalir.com
.
After the two-hour period, we cannot guarantee that changes or cancellations will be possible because the order may already be processing or shipping.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately at
contact@vetalir.com
.
We will make every reasonable effort to update the address before the order ships. However, address changes cannot be guaranteed once processing has started.
Vetalir is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.
Delivery Issues
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Verify the shipping address entered during checkout.
- Check your mailbox, front desk, property, or delivery area.
- Ask household members or neighbors if they accepted the package.
- Contact the shipping carrier for additional delivery information.
If you still cannot locate your order, contact our customer support team for assistance.
Customer Support
For questions regarding shipping, tracking, or your order, please contact us:
Email:
contact@vetalir.com
Phone:
+1 (917) 997-6574