FAQ

Choose a product, select any available options and quantity, then add it to your cart. At checkout, enter your contact and U.S. shipping information, review the order and complete payment. An order confirmation will be emailed to you.

Yes. Guest checkout is available. Please use a valid email address so you receive confirmation, shipping and tracking updates.

Contact contact@vetalir.com within 2 hours of ordering. We will try to help, but changes cannot be guaranteed after processing begins.

At checkout, you can pay securely by credit or debit card, Klarna, Afterpay or Cash App Pay. Available options may vary by device and order.

Vetalir does not store complete card numbers on its own servers. Payment details are securely handled by our payment provider.

Check your card details, billing address and available balance, or try another payment option. Your bank may also be able to explain a declined payment.

We currently ship within the United States only. International shipping is not available at this time.

Standard U.S. shipping is free on all orders.

Orders are normally processed within 1–3 business days. After shipment, estimated shipping time is 5–7 business days. Weekends, U.S. holidays and carrier delays are not included.

We will email your tracking number after shipment. Updates may take up to 48 hours to appear. You can also use our order tracking page.

See our complete Shipping Policy.

Eligible products may be returned within 30 calendar days after delivery. Items must generally be unused, unworn, undamaged and returned with their original packaging.

Email contact@vetalir.com with your name, order number, product and reason for return. Do not send an item before receiving return instructions.

Contact our support team before sending a return. We will provide the return instructions and confirm the applicable return arrangements. If an item arrived damaged, defective or incorrect, Vetalir will provide an appropriate resolution.

After an approved return is received and inspected, we normally initiate the refund within 5 business days. Your bank may require an additional 5–10 business days to display it.

See our complete Return and Refund Policy.

Each product page lists the available material, finish, stone type, size and measurements. Review those details before ordering.

Review the materials on the product page and contact us before ordering if you have questions. Individual sensitivities vary, so we cannot guarantee suitability for every person.

Keep jewelry dry and limit contact with perfume, lotion, cleaning chemicals, chlorine and salt water. Store pieces separately and wipe them gently with a soft cloth after wear.

Email contact@vetalir.com or call +1 (917) 997-6574.

Vetalir is operated by Altivon LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States.