Return & Refund Policy

Timeless Jewelry Crafted for Everyday Elegance

Free USA Shipping on All Orders | 30-Day Easy Returns

Effective Date: July 24, 2026

This Return and Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through vetalir.com . Vetalir is operated by Altivon LLC (“Vetalir,” “we,” “us,” or “our”).

Return Window 30 days after delivery

Return Method Return by mail

Return Shipping Customer pays*

Refund Method Original payment method

1. Return Window

You may request a return within 30 calendar days after your order is delivered. The delivery date shown by the shipping carrier’s tracking information will normally be used to determine the beginning of the return period.

Return requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product must:

Be unused and unworn.
Be clean, undamaged, and in its original condition.
Include its original packaging and included accessories.
Include any original tags or protective materials, where applicable.
Not show signs of wear, alteration, misuse, or accidental damage.
Include valid proof of purchase or the Vetalir order number.

Products that do not meet these requirements may be refused or may not qualify for a full refund, subject to applicable law.

3. How to Start a Return

Before returning a product, contact our customer support team at contact@vetalir.com .

Please include:

Your full name.
Your order number.
The product you want to return.
The reason for the return.
Clear photographs when the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide the return instructions and appropriate return address.

Important: Do not send a return before receiving return instructions. Products sent to an unauthorized address may not be received or processed.

4. Return Shipping Costs

For standard returns, including returns due to a change of mind, preference, sizing choice, or an item no longer being wanted, the customer is responsible for return shipping costs.

Vetalir will cover reasonable return shipping costs when we confirm that:

The product arrived damaged.
The product contains a manufacturing defect.
The wrong product was delivered.
The product materially differs from the item ordered.

In an approved case, we may provide a prepaid return label or reimburse reasonable standard return shipping costs according to the instructions provided by our support team.

Do not purchase expedited or additional return services expecting reimbursement unless they have been approved by Vetalir in writing.

5. Sending Your Return

Returns must be sent by mail using the instructions and return address provided by our customer support team.

We strongly recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed. Vetalir cannot confirm receipt of a return that does not have valid tracking information.

Customers are responsible for packaging returned products securely to prevent damage during transportation.

6. Return Inspection

After receiving your return, we will inspect the product to confirm that it meets the eligibility requirements of this policy.

We will notify you by email when the return has been received and again when it has been approved or rejected.

Inspection may require additional time when the returned package is incomplete, damaged, or requires further review.

7. Refund Process

When a return is approved, Vetalir will initiate the refund through Stripe to the original payment method used for the order.

Approved refunds are normally initiated within 5 business days after the returned product has been inspected and approved.

After the refund has been initiated, it may take approximately 5–10 business days to appear on your bank or card statement, depending on your bank or card issuer.

In some cases, the original charge may disappear from your statement instead of appearing as a separate refund. Vetalir does not control the processing times of banks or card issuers.

8. Original Shipping Charges

Vetalir currently offers free standard shipping within the United States.

If a customer paid for an optional or expedited shipping service, that shipping charge is generally non-refundable unless the return resulted from a damaged, defective, or incorrect product, or unless a refund is otherwise required by law.

9. Exchanges

Exchanges may be available for eligible products, subject to product and size availability.

To request an exchange, contact contact@vetalir.com before returning the product.

If the requested replacement is unavailable, we may issue a refund to the original payment method or allow you to select another available product. Any price difference will be communicated before the exchange is completed.

10. Damaged, Defective, or Incorrect Products

Inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible, preferably within 48 hours after delivery.

Please provide your order number and clear photographs of the product, packaging, shipping label, and any visible damage.

After reviewing and approving the claim, we may provide:

A replacement product at no additional cost.
A full or partial refund, depending on the issue.
Store credit, only when accepted or requested by the customer.

The preferred 48-hour reporting period helps us investigate shipping damage promptly. It does not remove any mandatory rights available under applicable law.

11. Non-Returnable Products

The following products are generally not eligible for return:

Personalized, engraved, or custom-made products, unless damaged, defective, or incorrect.
Products clearly marked “Final Sale” before purchase.
Gift cards or store-credit balances.
Earrings or pierced jewelry that have been worn, used, or removed from sealed hygiene packaging, where applicable and permitted by law.
Products showing signs of wear, alteration, misuse, accidental damage, exposure to chemicals, or improper care.
Products returned without their original packaging or required components.
Products returned after the 30-day return period, unless otherwise required by law.

A product will only be treated as Final Sale when that restriction is clearly displayed on the product page or during checkout before the order is completed.

12. Order Cancellations

An order cancellation or modification request must be submitted within 2 hours after the order is placed.

To request a cancellation, contact us immediately at contact@vetalir.com .

We cannot guarantee cancellation after the two-hour period because the order may already have entered processing or shipping. After shipment, eligible products must follow the return process described in this policy.

13. Missing or Delayed Refunds

If more than 10 business days have passed since we confirmed that a refund was initiated, first check your bank or card statement and contact your bank or card issuer.

If the refund is still not visible, contact us at contact@vetalir.com with your order number.

14. Payment Disputes and Chargebacks

If you believe there is a problem with an order or refund, please contact our customer support team so that we can investigate and attempt to resolve the issue.

We may provide Stripe, the card issuer, or another authorized payment partner with relevant order, delivery, communication, and refund records when responding to a payment dispute. Nothing in this section limits a customer’s rights under applicable law.

15. Changes to This Policy

We may update this Return and Refund Policy to reflect changes to our operations, services, or legal obligations. Updates will be posted on this page with a revised effective date. Changes will not retroactively reduce the return rights applicable to an order already placed.