Return & Refund Policy

At Vetalir, your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent return process.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must be:

• Unused and unworn
• In original condition
• Returned with original packaging
• Free from damage caused after delivery

Items that do not meet these conditions may not be eligible for a refund.

2. How to Start a Return

To request a return, please contact our support team at:

📧 contact@vetalir.com

Please include your order number and reason for return.
Our team will provide return instructions and the return address.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product has a manufacturing defect

In these cases, Vetalir will cover the return shipping cost.

4. Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the approval status of your refund.

If approved, your refund will be issued to the original payment method within 5–10 business days depending on your bank or payment provider.

5. Exchanges

If you would like to exchange an item, please contact us at:

📧 contact@vetalir.com

Exchanges are subject to product availability.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We will resolve the issue by offering:

• A replacement item
• Full refund
• Store credit (if preferred)

At no additional cost to you.

7. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened or used.

Custom or personalized items may also be non-returnable.

8. Contact Us

For any return or refund questions, contact our team:

📧 contact@vetalir.com
📞 +1 (917) 997-6574