Return & Refund Policy

At Vetalir, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a transparent and simple return process.

Business Name: Altivon LLC
Website: https://vetalir.com

Business Address:
30 N Gould St, Ste R
Sheridan, WY 82801, USA

Contact Information:
Email: contact@vetalir.com
Phone: +1 (917) 997-6574

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1. Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused and unworn
• Be in original condition
• Include original packaging
• Not be damaged after delivery
• Include proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund or exchange.

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2. How to Start a Return

To initiate a return request, please contact our support team at:

Email: contact@vetalir.com

Please include:

• Your order number
• Reason for return
• Photos of the item (if damaged or defective)

Our support team will provide return instructions and the appropriate return address.

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3. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The item contains a manufacturing defect

In these cases, Vetalir will cover the return shipping costs.

Shipping fees paid during checkout are non-refundable unless the return is caused by our error.

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4. Refund Process

Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.

If approved, refunds will be issued to the original payment method within 5 business days depending on your bank or payment provider.

Please note:

• Original shipping fees are non-refundable unless required by law.
• Processing times may vary depending on your financial institution.

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5. Exchanges

We offer exchanges for eligible items subject to product availability.

To request an exchange, please contact:

Email: contact@vetalir.com

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6. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request photos of the item and packaging to assist with the resolution process.

If approved, we will offer one of the following at no additional cost:

• Replacement item
• Full refund
• Store credit (if preferred)

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7. Non-Returnable Items

The following items may not be eligible for return:

• Personalized or custom-made products
• Final sale or clearance items
• Items returned used, damaged, or incomplete
• Certain hygiene-sensitive items if opened or worn

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8. Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

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9. Chargebacks & Fraud Prevention

Vetalir reserves the right to investigate fraudulent chargebacks or suspicious activity.

Customers are encouraged to contact our support team before initiating a payment dispute so we can help resolve the issue quickly.

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10. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us:

Altivon LLC
30 N Gould St, Ste R
Sheridan, WY 82801, USA

Email: contact@vetalir.com
Phone: +1 (917) 997-6574

Last Updated: May 21, 2026